When providing a software solution to a customer, it’s possible to focus on the wrong aspects, and to be swept up in concepts and metrics unimportant to the customer. Customers care about the relevancy, personalization, and quality of results. While numbers, dashboards, indexes and metrics can give an idea of how a product or solution is performing, statistics should not be the final ranking factor. The customer and our employees are human; we need to be mindful of this, and treat them in a empathetic manner.
- As a quality assurance expert, you always put yourself in the shoes of the customer to insure that their expectations are met.
- It’s ironic that we measure our performance based on quantitative metrics rather than on quality.
- Often, software testers focus all of their attention on the number of bugs instead of rather than on functionality.
“I believe focusing on a quantitative approach for testing is unfair to your software testing team, and even if we follow the quantitative approach, there has to be a systematic way to judge the individual effort put up on the basis of our software testing metrics.”